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How brotogel.com handles your privacy

When you open an account with us, your personal information—name, email, payment details via DANA, OVO, GoPay or QRIS, and account history—stays secure and is used only to…

Real-time account verificationEncrypted payment dataTransparent data retention
brotogel.com How brotogel.com handles your privacy
GET IN TOUCH

How to contact us about your privacy

If you have a question about how we use your data, want to update your personal details, or need to request a copy of everything we hold about your account, reach out to our support team through any of these channels. We respond to privacy requests within five business days.

Team online

Live chat

Open the chat widget in the bottom right of your account dashboard. Our team replies during lobby hours, seven days a week.

Email support

Send your privacy request to [email protected]. Include your username and the details of your request.

Account settings

Log into your account, go to Settings > Privacy, and update your communication preferences or download your data directly.

SECURITY & RETENTION

How we safeguard your information

We use SSL encryption to protect data in transit and store sensitive information in locked, access-restricted databases. Your password is hashed so even our team cannot read it.

Encrypted transfers

All payment and login data moves through SSL-encrypted connections. Your DANA, OVO, GoPay or QRIS details are tokenised and never stored in plain text.

Access controls

Only authorised support and security staff can view your account. We audit these accesses monthly and log every view.

Device verification

When you log in from a new device, we send a verification code to your email. Confirm it to complete login—this stops unauthorised account takeovers.

Data retention

Transaction records are kept for two years to settle disputes and comply with financial rules. After that, we anonymise or delete your data.

Cookie clarity

We use functional cookies to remember your settings and analytical cookies to see how the lobby is used. Third-party ads may place tracking cookies; manage these in your browser.

Update your details

Change your email, phone, or payment method anytime in Account Settings. We verify the change before it takes effect.

Your privacy questions answered

Yes. Log into your account, go to Settings > Privacy > Download My Data, or email [email protected]. We send you a full export within five business days. It includes your profile, transactions, login history, and any support tickets.

We never store your full bank card or DANA, OVO, GoPay account details. Payment processors tokenise them so we only see a masked reference and the transaction amount. We use this to reconcile deposits and withdrawals and flag unusual activity.

Your personal data is visible only to our support team, security team, and payment processors. We never share it with external marketers, affiliates, or advertisers. Access is logged and audited monthly.

We retain your account details and transaction history for two years after closure to settle disputes and meet legal requirements. After that, we anonymise personal identifiers or delete the records entirely.

Click Forgot Password on the login screen. We send a reset link to your registered email. Click it, create a new password, and verify via code sent to your phone. You can then log back in immediately.

Yes. In Account Settings > Privacy > Email Preferences, uncheck Promotional Emails. You'll still receive account alerts, withdrawal confirmations, and support responses—those are security, not marketing.

Contact our support team immediately via live chat or [email protected]. We'll review your login history, reset your password, and check for unauthorised withdrawals. Include the date and time you noticed the issue.